1. What this covers
This policy covers everything paid for on ApasAstro (apasastro.com): money added to the wallet, the ApasAstro Pro plan, and Apas Astro AI questions, reports and Samvad chats. Payments are processed by Razorpay.
2. In short
| What you paid for | Cancellation | Refund |
|---|---|---|
| ApasAstro Pro (yearly) | Turn renewal off at any time; the plan runs to the end of the paid period. | Free trial: nothing is charged, and it ends by itself. After payment: pro-rata within the first 30 days. |
| A question to Apas Astro AI | Cannot be cancelled once sent. | Returned to your wallet automatically if it cannot be answered. No refund once answered. |
| A written report | Cannot be cancelled once ordered. | Returned to your wallet automatically if it cannot be prepared. No refund once delivered. |
| Samvad (charged per reply) | Stop whenever you wish; nothing more is charged. | A reply that fails is not charged. No refund for replies delivered. |
| Money added to the wallet | — | Not refundable once credited, except as in section 6. |
3. ApasAstro Pro
- Free trial: where a trial is offered, nothing is charged for it. It ends by itself; you pay only if you choose to subscribe.
- Cancelling: open Subscriptions in your dashboard and turn renewal off. You keep Pro until the end of the period you paid for, and nothing further is charged.
- Refund within 30 days: if you cancel a paid yearly plan within 30 days of the payment and ask for a refund, we return the amount paid less the share for the days used.
- After 30 days the yearly payment is not refundable; the plan continues to the end of the period.
- Renewals: we email a reminder a few days before a renewal, stating the amount. Turn renewal off before that date if you do not want the next period. The same 30-day rule applies to a renewal payment.
4. Questions and reports
The price is taken from your wallet when you send the question or order the report. Because the reading is prepared for you at once, it cannot be cancelled or refunded after it has been delivered.
- If a question cannot be answered or a report cannot be prepared, the price is returned to your wallet automatically, usually within minutes.
- If something you received is faulty through our error, for example it was prepared for the wrong birth profile by a fault of the site, or it is unreadable or cut short, write to us within 7 days. Where the fault is ours we will prepare it again or return the price to your wallet.
- Disagreeing with a reading, or an event not happening as a reading suggested, is not a ground for a refund. See the note on the nature of astrology in our Terms.
5. Samvad
Samvad is charged for each reply after it is complete, and the total is always shown. You can end the chat at any moment and set a limit at which it pauses. A reply that fails is not charged. Replies that were delivered are not refundable.
6. Money in the wallet
Wallet money is meant to be spent on Apas services. Once credited it is not refundable, not transferable and cannot be withdrawn as cash. We do refund in these cases:
- A payment was taken but the wallet was not credited: the wallet is normally credited within a few minutes. If it has not been after 24 hours, write to us with the payment reference; we credit the wallet or refund the payment.
- The same top-up was charged twice: the extra payment is refunded.
- Where the law requires a refund.
7. How to ask
Email support@apashub.com with the subject "Refund request" and:
- the email address of your account;
- what you bought and the date;
- the Razorpay payment reference, for a payment problem;
- what went wrong.
We reply within 2 working days. An approved refund is sent within 5 to 7 working days: to your wallet for questions, reports and Samvad, and to the original payment method through Razorpay for subscription refunds and payment problems. Your bank may take a few more days to show it.
8. If we cannot agree
If a billing matter is not settled by support, write to our Grievance Officer.