Grievance Officer

1. Grievance Officer

Apas Learning Pvt Ltd has appointed the following Grievance Officer for complaints about ApasAstro:

2. How to complain

Email grievance@apashub.com with the subject "Grievance: ApasAstro" and include:

• your full name and the email address of your account;
• what happened, with dates;
• the payment reference, if it concerns a payment;
• screenshots or other evidence, if you have them.

3. What the Grievance Officer handles

• your personal data: what is collected, how it is used, correction and deletion;
• account access, suspension or deletion;
• billing and refund disputes that support has not settled;
• complaints about the content of a reading or report;
• any other concern about your rights as a user or consumer.

For everyday help, such as a password, a missing wallet credit or a fault on a page, please write first to support@apashub.com; it is quicker.

4. Company details

5. If you are not satisfied

If a complaint is not resolved within 30 days, you may approach the Data Protection Board of India for matters under the Digital Personal Data Protection Act, 2023, the consumer forums under the Consumer Protection Act, 2019, or the courts at Kota, Rajasthan.